Terms of service

Last updated: November 12, 2026

This website is operated under the store name J Richard Inc and is hosted by Shopify. These terms apply to your use of our online store and purchases made through it. Read them together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Using our store

You must be legally able to enter into a purchase contract in your jurisdiction, or use the store with the permission of a parent or legal guardian. Use this website lawfully. Do not introduce malicious software, interfere with its operation, attempt unauthorized access, submit false information, or infringe another person's rights.

Products and information

Review each product's description, available sizes, measurements, materials, and care information before ordering. Sizing may vary by style. Colors can appear differently across screens. We aim to keep listings accurate. If a material error affects your order, we will contact you to explain it and offer an appropriate correction or cancellation and refund. These terms do not exclude rights relating to inaccurate descriptions or defective goods.

Prices, taxes, and payment

Prices are in U.S. dollars. Applicable sales taxes and any shipping charges are shown at checkout before payment. Prices and availability may change for future orders. Payment methods available for your order are displayed at checkout. Do not send card numbers or other sensitive payment information through our contact form or email.

Orders and availability

Provide complete and accurate contact, billing, and delivery details. An order-received notification confirms receipt of your request. We review availability and order details before fulfillment and provide a shipment notification with tracking after dispatch. We may decline or cancel an order for unavailable stock, a material listing error, suspected fraud, or another lawful reason. If payment has already been taken for an order we cancel, we will refund it to the original payment method.

Delivery

We offer free Standard shipping, with no minimum purchase, to the contiguous 48 United States and Washington, DC. Processing takes 1–3 business days, followed by an estimated 3–7 business days in transit. Processing and transit days are Monday through Friday, excluding relevant holidays, with a 2:00 PM Eastern processing cutoff. The Shipping Policy explains coverage, exclusions, tracking, and delays. If shipment is delayed beyond our stated processing time, we will contact you with revised timing and offer the option to agree to the delay or cancel for a refund.

Returns, refunds, and exchanges

Eligible ordinary returns must be requested and handed to the carrier within 30 calendar days after delivery. Items must be new, unworn, unwashed, and have their original tags attached. Customers pay ordinary return postage; we charge no restocking fee. We inspect returns and initiate approved refunds to the original payment method within 5 business days after receipt. We do not provide direct exchanges; return the original item and place a new order. Merchant-error and defective-item cases are handled at our expense as appropriate and are not limited by ordinary return conditions. Read our complete Return and Refund Policy.

Order changes and cancellations

Contact us promptly to request changes or cancellation. A request is not confirmed until our team responds, and changes may no longer be possible after shipment. An accepted pre-shipment cancellation is refunded to the original payment method without a cancellation fee. Rights relating to delayed shipment and other remedies required by law remain unaffected.

Website content and third-party services

Website text, branding, and other materials are protected by applicable intellectual-property rights. You may use them for personal shopping purposes; other reproduction or commercial use requires permission from the relevant rights holder. Links to third-party websites are provided for convenience. Their content and policies are controlled by their operators. Shopify and payment or delivery providers may supply services under their own applicable terms.

Privacy and communications

Our Privacy Policy describes how information is handled when you use the store. We use order contact details for order updates and customer support. Marketing choices are handled separately from necessary order communications.

Service interruptions and responsibility

Occasional website interruptions or errors may occur. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded or limits your mandatory consumer rights. We remain responsible for providing the goods and remedies required by applicable law.

Changes and questions

We may update these terms for future use and purchases. The version displayed when you place your order applies to that purchase, subject to applicable law. Contact us with questions before purchasing.