Refund policy

Last updated: November 12, 2026

30-day mail returns

For ordinary change-of-mind returns, request a return and hand the return parcel to the carrier within 30 calendar days after delivery. Items must be new, unworn, unwashed, and have their original tags attached. Retain protective packaging where available. If our delay in providing instructions prevents timely shipment, we will reasonably extend the return period.

How to start a return

Email info@jrichardinc.com or use our contact form, including your order number and the item you wish to return. We will confirm eligibility and provide instructions. Contact us before mailing your parcel so we can associate it with your order. Online orders are returned by mail.

Return address
J Richard Inc
140 Market St 2nd floor
Paterson, NJ 07505, United States

Return postage and fees

For an ordinary change-of-mind return, you arrange and pay for a tracked return shipping label. This postage is not reimbursed; we do not deduct an additional return-label charge. There is no restocking or return-handling fee.

Damaged, defective, or incorrect items

Contact us with your order details and, where useful, photos if an item arrives damaged, defective, or incorrect. We will investigate and arrange an appropriate refund or replacement. We pay necessary return postage for merchant-error cases by providing a prepaid label or reimbursing reasonable actual postage agreed with us in advance against a receipt. Ordinary change-of-mind conditions and deadlines do not limit rights that apply to defective goods or other remedies required by law.

Inspection and refunds

We inspect the return and initiate an approved refund within 5 business days after receiving it. We will email the inspection outcome and refund confirmation. If an item does not meet the ordinary return conditions, we will explain the reason and contact you about next steps.

Approved refunds go to the original payment method and include the amount paid for the returned item and its applicable sales tax. For ordinary change-of-mind returns, any original shipping charge actually paid is not refunded. If your order shipped free, we do not deduct our original outbound shipping cost. Merchant-error cases are handled as appropriate to the issue and applicable law.

Your bank or payment provider determines when a refund appears in your account. Contact us or your payment provider if you need an update after the refund has been initiated.

Exchanges

We do not offer direct exchanges. To change a size or color, return the original item under this policy and place a new order.

Cancellations and changes

Contact us as soon as possible with your order number to request an order cancellation or change, preferably before fulfillment begins. Sending a request does not confirm that a change has been made. We will confirm the outcome by email. After shipment, cancellation may no longer be possible; eligible items may instead be returned under this policy. An accepted pre-shipment cancellation is refunded to the original payment method without a cancellation fee.